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QUESTIONS & ANSWERS

Q&A – Questions and answers – How do I place an order online and pay?

A. Our online ordering is easy, efficient and quick. Follow these quick steps.
i) Go to the menu page to see the categories and items, and you will see the menu categories on the left and also in menu option if clicked to see the drop-down list.

ii) Select the category, specify the quantity and click add to basket. If you want to change the quantity of an item you already added to the basket, you can do that in the basket page.

iii) Items showing “select options” instead of “add to basket” button, these have multiple options to choose from, you either click the “quick view” button that appears when hovered over the item to see a pop-up screen to select your options or click the “select option” button which will take to the detail page of that item to select you desired option.

iv) Then click “View Basket” to see the items added in the basket, here you can amend the quantity, remove an item and the option to add and apply a valid coupon.

v) If you are already logged in, select the delivery option. The free delivery option will show if the order value is £20 or higher; otherwise, it will default to “free collection” option. Then click “proceed to checkout”.

vi) If you are not already logged in then here you will need to fill in your details in the form on the left. On completion, you will then get the option to choose “free delivery” or “free collection”. “Free delivery” option will not show up if the shipping address provided is outside our delivery area.

vii) Select the payment method. If you choose to pay online, then you will be prompted to enter your card details. You can save your card for future orders, so next time you place an order, you simply select saved card and click pay order.

Q&A – Questions and answers – How do I qualify for 30% Off for NHS, Police, Fire staff?

A. 30% OFF for all NHS, Police and Fire staff if ordered over the phone and collected in person. To qualify for this offer, you must show your work ID to prove you work for NHS, Police or Fire Brigade. This offer to show our appreciation for all your hard work and the risk you are taking to protect us all. This offer will expire on 30th August 2020. Thank you.

 

I cannot see the delivery option in my basket?

You will see the “free delivery” option if your delivery address postcode is within our delivery area and the order value is £20 or higher. We do free delivery to all postcodes that start with the following:
TN221 –  TN222 – TN224 – TN225 – TN223A – TN223B – TN223C – TN223D – TN223E – TN223F – TN223G – TN223P – TN223S – TN223X – TN223Y – BN84 – BN86

If your shipping address postcode is not in our delivery area, you also cannot place a “free collection” order. 

I cannot place an order to collect because my postcode is not in your delivery zone, how can I get round to this issue?

That is correct. To collect your order, please click the “Delivery to a different address” and here enter the restaurant address and select “free collection” option to indicate you are collecting.

What is this FREE MEAL for local NHS and Police?

To show our appreciation and thank NHS and Police for their hard work in the fight against the COVD-19 pandemic, Uckfield Tandoori have given away a free meal for all staff in Uckfield hospital and Police station on 3rd June 2020. It is a one-off free meal.